Notation based on the Act on Specified Commercial Transactions of Distributors of Cosmetics and Perfumes

Distributor

Albion Corporation

Operation manager

Shoichi Kobayashi

location

〒104-0061 1-7-10 Ginza, Chuo-ku, Tokyo

Sales site URL

https://annasui.co.jp

Contact Email

annasui_support_sales@albion.co.jp
Inquiry response time: We will reply to inquiries received from 10: 00 ~ 18: 00 on weekdays within 2 business hours.

Necessary charges other than the product price

Consumption tax will be charged in addition to the product price. The amount displayed on the site includes consumption tax.

defective product

We take great care in inspecting and packing, but in rare cases there is a possibility that defective products will be sent. We apologize for the inconvenience if there are any inconveniences such as dirt or mistakes in the product during delivery, but please fill in the following and contact annasui_support_sales@albion.co.jp within 2 weeks of receipt.

What you need to fill in
"Order number, name, address, product name, reason for exchange or return"

Sales quantity

Some products are limited in stock. Please check the product page for availability.

Delivery time

Except for before and after long vacations, busy delivery periods, bad weather, natural disasters, and delivery company circumstances, it will basically be delivered in 2-5 business days after ordering.
* Customers on remote islands and distant places will be delivered in a maximum of 7 business days.

Payment method

credit card
Brands: Visa, Mastercard, American Express
Supported currencies: Multi-currency payment such as Japan yen is possible

Return deadline

We take great care in inspecting and packing, but in rare cases there is a possibility that defective products will be sent.
We apologize for the inconvenience if there are any inconveniences such as dirt or mistakes in the product during delivery, but please fill in the following and contact annasui_support_sales@albion.co.jp within 2 weeks of receipt.

What you need to fill in
"Order number, name, address, product name, reason for exchange or return"

Return shipping fee

In the case of return or exchange due to customer's convenience, the return shipping fee will be borne by the customer (prepaid).
If you contact us and confirm it, we will respond at our expense. About refundsAfter confirming the returned product, we will refund the credit card you used. In rare cases, due to the closing date of the credit card, the amount you purchased may be debited from your account. In that case, please note that the credit card company will respond in the form of a refund when billing is made after the following month.

Scope of refund

The breakdown of refunds is as follows
- Product price
-consumption tax
Please note that the shipping fee at the time of purchase will not be refunded.