Q . I haven't received a confirmation email.
A . Please opt in to receive emails from @annasui.com. In rare cases, it seems to be in junk mail.
A . Please opt in to receive emails from @annasui.com. In rare cases, it seems to be in junk mail.
Q . When will I receive my order?
A . We will ship by Yamato mail on the next business day after payment confirmation.When the shipment is ready, we will send you an email notifying you of the inquiry number. (There is no shipping on Saturdays, Sundays, and holidays)
A . We will ship by Yamato mail on the next business day after payment confirmation.When the shipment is ready, we will send you an email notifying you of the inquiry number. (There is no shipping on Saturdays, Sundays, and holidays)
Q . Can I specify the arrival date?
A . Sorry about that.We do not accept designation of arrival date.
A . Sorry about that.We do not accept designation of arrival date.
Q . I would like to cancel my order.
A . Please let us know in the form. We will respond. ※From here※
A . Please let us know in the form. We will respond. ※From here※
Q . Will I receive a convenience store payment invoice by mail?
A . You will receive an email with your payment number.
A . You will receive an email with your payment number.
Click here for inquiries about paidy (convenience store next month payment)
Q . I lost my convenience store payment number.
A . I will send you an email from Paidy at the beginning of the following month.
A . I will send you an email from Paidy at the beginning of the following month.
Click here for inquiries about paidy (convenience store next month payment)
Q . Do you get paper bags?
A . One card is included per order.
A . One card is included per order.
Q . I forgot to add a gift setting.Can I add more?
A . Sorry about that. Please cancel once, set the gift again, and place your order. Cancellation is ※Click here Form from We accept it at.
A . Sorry about that. Please cancel once, set the gift again, and place your order. Cancellation is ※Click here Form from We accept it at.
Q . I want to combine products and make them into gifts.
A . Sorry about that.It is wrapped for one product.
A . Sorry about that.It is wrapped for one product.
Q . I would like to make it a gift, will the amount be included in the slip?
A . If you select a gift, the amount will not be included in the slip.
A . If you select a gift, the amount will not be included in the slip.
Q . I want to make it a gift, can I change the sender name?
A. We are sorry, we cannot change it, but the sender of the invoice will have the site name and the name of the orderer.
A. We are sorry, we cannot change it, but the sender of the invoice will have the site name and the name of the orderer.
